Privacy Policy

This Privacy Policy explains how Resin Flooring Experts LLC("we", "our", or "us") collects, uses, protects, and shares your information when you visit our website or use our services in Colorado. We are committed to protecting your privacy and handling your information in a clear and responsible way.

By using our website, submitting a form, or engaging our epoxy and resin flooring services, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you contact Resin Flooring Experts LLC, request an estimate, or use our services, we may collect the following personal information:

Name
Phone number
Email address
Service address or project location
Project details and preferences (such as flooring type, timeline, and budget)
Any messages or information you choose to provide in forms or communications

We may also collect non-personal information automatically when you use our website, such as your IP address, browser type, device information, pages visited, and the date and time of your visit. This data helps us understand how visitors use our site and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing estimates and proposals for epoxy and resin flooring projects
Scheduling consultations, site visits, and installations
Communicating about project details, updates, timelines, and changes
Responding to your questions, requests, or customer support needs
Sending service-related communications, invoices, and receipts
Sending marketing communications about promotions, services, and updates (where permitted by law and your preferences)
Improving our website, services, and customer experience
Maintaining internal records and complying with legal or regulatory requirements

3. Data Protection and Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include:

Using secure systems and reputable service providers for data storage
Limiting access to personal information to authorized team members and contractors
Using passwords, access controls, and secure connections where appropriate
Training team members on basic privacy and security practices

While we work to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to safeguard your data.

4. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site.

Cookies are small text files stored on your device by your browser.
They help remember your preferences and analyze website performance.
You can control or disable cookies through your browser settings. However, some features of the site may not work properly without cookies.

We may also use tracking pixels, tags, or similar technologies to measure the effectiveness of our ads and understand user behavior on our site.

5. Third-Party Tools and Service Providers

We may share your information with trusted third-party service providers who help us operate our business and deliver our services. These may include:

Customer Relationship Management (CRM) systems to manage leads, estimates, and customer communication
Payment processors to securely handle deposits, invoices, and project payments
Email, SMS, and marketing platforms to send service updates and marketing communications (where permitted)
Analytics tools (such as website analytics providers) to understand website performance and visitor behavior
Professional partners or subcontractors who support project delivery (when necessary for your project)

These third parties are only given the information they need to perform their services and are expected to protect your information and use it only for the purposes for which it was provided.

6. Data Retention

We keep your personal information only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, including:

Managing and completing your flooring project
Responding to questions or service requests
Maintaining accurate financial and business records
Meeting legal, tax, and regulatory obligations

When information is no longer needed, we will securely delete it or anonymize it where appropriate, subject to any legal requirements to retain certain records.

7. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your personal information, subject to legal obligations
Object to or restrict certain types of data processing
Opt out of marketing communications at any time

To exercise these rights or update your information, please contact us using the details provided in the Contact Information section below. We may need to verify your identity before responding to certain requests.

8. SMS, Email, and A2P Messaging Compliance

You may choose to receive SMS text messages and email communications from Resin Flooring Experts LLC by providing your explicit consent through our website forms or other written opt-in methods:

Estimates and project proposals
Scheduling, appointment reminders, and project updates
Service follow-ups, requests for feedback, and support
Occasional promotions, offers, and marketing messages (where permitted by law)

Message frequency: Message frequency may vary based on your active projects, requests, and communication preferences.

Message and data rates: Message and data rates may apply according to your mobile carrier plan. You are responsible for any charges from your carrier.

Opting out: You can opt out of SMS messages at any time by replying STOP to any text message we send. This will unsubscribe you from future SMS communications, except for messages required by law or relating to active transactions where allowed. To receive assistance regarding SMS messages, reply HELP or contact us using the details below.

Email preferences: You can unsubscribe from marketing emails by clicking the unsubscribe link included in those emails. We may still send non-marketing emails, such as service or billing-related communications, where permitted.

No sale of SMS consent: SMS consent and phone numbers are not shared with third parties or affiliates for marketing purposes. We may use third-party providers to deliver messages on our behalf, but they are not permitted to use your phone number for their independent marketing.

9. Children's Privacy

Our services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the bottom of this page. Your continued use of our website or services after any update means you accept the revised policy.